Deployment & Onboarding
A predictable rollout playbook for Coconut — from your first pilot user to a fully managed deployment across teams, contractors, and offshore partners.
What you get out of the box
Guided kickoff
Structured kickoff covering use cases, success metrics, and rollout milestones.
Identity wiring
SAML/OIDC + SCIM connected to Okta, Entra ID, Google, JumpCloud, or your IdP of choice.
Policy templates
Start from baseline templates (contractor, BYOD, GenAI, regulated) and tune per group.
Pilot cohort
Run a 1–2 week pilot with a representative user group; instrument success metrics.
Admin & user enablement
Short, role-specific training for IT admins and end users; on-demand help center.
Adoption tracking
Live dashboards for active users, sessions, and policy events to track rollout health.
Three steps from zero to secure
Stand up the tenant
Tenant provisioning, IdP connection, and policy templates applied — typically same day.
Pilot a cohort
10–50 representative users; collect feedback and tune policy before broader rollout.
Scale and operate
Cut over remaining users, hand off to ongoing operations with Customer Success.
At a glance
| Time to first user | Under 30 minutes from kickoff |
|---|---|
| Typical pilot | 1–2 weeks with 10–50 users |
| Identity setup | SAML / OIDC; SCIM 2.0 for automated provisioning |
| Endpoint changes | None — users open a URL in their existing browser |
| Change management | Templates for comms, training, and FAQs included |
| Customer Success | Named CSM for onboarding; quarterly reviews thereafter |
| Support | 24×5 standard; 24×7 with enterprise tier |
Standards we align with
- Change records and audit logs from day one
- Per-tenant data residency selection at provisioning
- Role-based admin access aligned to least privilege
- Rollback path documented at every stage